Here’s What You Should Do About A ‘Missing Documents’ NSFAS Status

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You applied for NSFAS and your application status is 'Missing Documents'. If you're not sure what to do about it, we're here to let you know what it means and what you can do about it.

 

If you have applied for student funding from the National Student Financial Aid Scheme (NSFAS) and your application status is 'Missing Documents' this could mean that you have not submitted all the required documents for your NSFAS funding application to be considered. 

Click here to find out which documents were required for your NSFAS application.

NSFAS appeals have to be lodged within 30 days of your application status changing to 'Missing Documents'. You can submit appeals online using the myNSFAS student portal.

Here's how you can appeal on myNSFAS:

  • Log into your “MyNSFAS" account
  • Click the 'Track Funding Progress' option
  • Check the application progress tabs
  • If your application status reflects an unsuccessful message, you may submit an appeal by clicking on the 'Submit Appeal Tab'
  • Once you are on the 'Application Appeal' page, you can see the reason for your unsuccessful application status
  • You are then able to choose the appeal reason
  • Then upload certified supporting documents to support your reason
  • Then click 'Submit Appeal'
  • You may now track the progress of the appeal on your myNSFAS account.

Applicants who appealed due to the 'Missing Documents' status will need to provide all the required documents in order to substantiate the appeal. Outstanding documents need to be forwarded within 14 days after you appealed.

NSFAS takes about 30 days to respond to NSFAS appeals.

 

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