What if I don't have a cellphone?
You will need a phone, a valid cellphone number and your own email address. You may use the cellphone and number of a trusted guardian or relative but it would be better if you had your own. A cellphone number can only be used by one applicant as the number is used to create your personal myNSFAS account which is used to apply for funding.
What do I do if I no longer use the email or cell number I registered with. How can I retrieve my One Time Pin (OTP)?
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Enter your username and password
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Click on the My personal details tab
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Enter your current cell phone number and email address
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Click Update your details
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An OTP will be sent to the new cell phone number and email address that you have provided
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Enter the OTP and click submit
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Your details will immediately be updated
What can I do if I'm not receiving my OTP but my details are correct?
There is an option to resend an OTP if you are not receiving it and so you can use that.
How to update your contact details
You can update your phone number or your email address, log in to your myNSFAS account using your username and password (normally your email address and your password). Once logged in, click the tab of Personal Details at the top of the screen, and from there you will be able to update your details.