The National Student Financial Aid Scheme (NSFAS) relies on the information in your myNSFAS account to process funding applications and communicate important decisions. Outdated contact details could result in missed notifications or delays in receiving your allowances.
To avoid these issues, follow these steps to update your cellphone number and email address on the myNSFAS portal.
Steps to Change Your NSFAS Contact Details on the myNSFAS Portal
- Visit the NSFAS website.
- Click the 'myNSFAS' button.
- Log in to your myNSFAS account using your ID number and password.
- Select the 'Profile Information' tab.
- To update your email address:
- Enter your new email address.
- Click 'Verify'.
- Follow the prompt to complete a face scan for identity verification.
- To update your cellphone number:
- Enter your new phone number.
- Click 'Verify'.
- Complete the face scan for verification.
- Once the 'Verify' button turns green, click 'Update Contact' to save your changes.
Congratulations! Your email address and cellphone number have now been successfully updated on the myNSFAS portal.
What to Do If You Encounter Issues
If you experience problems while updating your details, try the following solutions:
- Clear Your Browser Cache: Old browser data can interfere with updates.
- Switch Browsers or Devices: If clearing the cache doesn’t work, try using a different browser or device.
- Contact NSFAS Support: For persistent issues, reach out to NSFAS support via:
- Email: info [at] nsfas.org.za
- Helpline: 08000 67327
Final Tips
Ensure your new contact details are active and accessible, as NSFAS will use them for future notifications. After completing your updates, check for a confirmation message sent to your registered email or phone number to verify that the changes were successful.
By keeping your contact details current, you’ll avoid missing important updates or funding delays.
